The 2021 Subaru Love Promise Customer and Community Commitment Award

The 2021 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2021 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Subaru Superstore of Surprise dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Did Subaru Superstore of Surprise go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Subaru Superstore of Surprise

Subaru and Subaru Superstore of Surprise believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Our Daughter’s Van - Cathy V

We lost our daughter in October and we had a very large wheelchair accessible van to help accommodate her needs. I posted on our local Facebook page that somebody had egged the van and how upsetting it was to me because it was my daughter’s van. Mark, the general manager of the Subaru Superstore in Surprise saw my post and offered to detail our van for us. I was shocked and so grateful. I asked him do you realize how big this van is and it’s black? He said they would be happy to do it and they made it shine again. I we were able to sell the van to another family that could use it for their child. So this family got it nice and shiny clean because they were so kind to us at the Subaru Superstore in Surprise. Thank you so much for your kindness.

Our Daughter’s Van

Phoenix Subaru Retailers Pack Emergency Food Boxes - United Food Bank A

The employees of all the local Phoenix Subaru retailers volunteered at the United Food Bank to pack emergency food bags. It was a fun and very productive event! At the end of the shift, they packed enough to feed 770 families! The Phoenix Subaru retailers are proud to donate their time and support to such a great cause. This is just one of the ways the Subaru retailers in Arizona are giving back and being more than just car retailers! Pictured are our proud volunteers from Subaru Superstore in Surprise as well as the entire group. Thank you United Food Bank for all the great work you do!

United Food Bank
Phoenix Subaru Retailers Pack Emergency Food Boxes

Blankets for the homeless! - Jeff K

Friday morning GM Mark Mauer and two salesman came down to hand out blankets to our homies, which are now their homies! We call them homies because they are homeless but they are also our friends! As it gets colder these blankets will surely help keep them warm at night. We are so honored to be the organization that Subaru Superstore of Surprise chose to help this season. We look forward to working with them again. We are a small 501c3 working to improve the lives of the homeless people in the valley. We serve them consistently every Thursday with a meal, every Friday by doing a laundry for them, and occasionally when allowed we bring the shower trailer out for them to shower in. It’s an honor getting to work with Subaru in this capacity

Trevor’s Vision
Blankets for the homeless!

Subaru Superstore Surprise Loves to Help - St Mary's F

The Phoenix Metro Subaru Retailers and Subaru of America employees all volunteered at the St. Mary's Food bank to pack Emergency Food Boxes. It was a fun and hard-working session where we all packed over 31 pallets worth of food for those in need. Mark and Kyler worked hard putting canned foods and other snacks into the emergency boxes. Thank you, Mark and Kyler, for volunteering your time and hard work to help the people of Phoenix! This is what Makes Subaru Superstore of Surprise more than just a car retailer!

St Mary's Food Bank
Subaru Superstore Surprise Loves to Help

Anthem Pets Rescue , Adoption Event . Adam R. - Adam R

We are so grateful for Mark Mauer and the entire team at the Surprise Subaru Superstore. Anthem Pets Animal Rescue held our 3rd event at the at the store on 10/24/2020 and it was our most successfully one to date. We have 4 dog/puppy adoptions and 2 kitten adoptions. We could not thank the team enough for their continued support of our mission. We look forward to having many more events with Mark and his team. Sincerely, Adam Raley, President Anthem Pets Animal Rescue

Anthem Pets Animal Rescue
Anthem Pets Rescue , Adoption Event . Adam R.

Subaru of Surprise supports Luke Air Force Base - Ron S

The Subaru dealership located within the City of Surprise has become a model of support for Fighter Country Foundation and Luke Air Force Base. Luke Air Force Base is located within 5 miles of the Surprise Subaru Dealership. Over the past years, the Surprise Subaru Dealership has established a relationship with Fighter Country Foundation which supports the Men, Women, Families and Mission of Luke Air Force Base. Fighter Country Foundation (FCF) works very hard to establish "Partners", not just donors in the mission which provides programs and services geared towards Morale & Well-Being, Culture & Tradition and Mission Sustainability. FCF's programs and services range from Deployed Family Events, Financial Literacy, Health & Wellness with the purpose of enhancing the quality of life at the installation while providing the mission of training the World's Greatest Fighter Pilot while Deploying Mission Ready War-Fighters. What FCF appreciates the most about the partnership we have with Surprise Subaru is that their support towards the Airmen and their families isn't simply "a check" and "Pom Poms" of support for Luke. They get their Staff Team, Senior Leadership Team, and most importantly, their Customers involved in the action. Multiple times over the past couple years Surprise Subaru has physically hosted a Packing Party event at their dealership where the Staff Team, Senior Leadership Team, and most importantly, their Customers become a part of supporting the Deployed Airmen from Luke Air Force Base. This is the model of support FCF strives to cultivate with its partners, and Surprise Subaru has done and exceeded those expectations. Most recently there was a packing party at Surprise Subaru where over 180 care packages were packed and sent off to the Airmen from Luke who are deployed and away from home during the holidays. This wasn't the first time they have done this. Over the past two years, FCF has worked with Surprise Subaru to coordinate 3 packing party events culminating in over 750 care packages with Food and Hygiene projects for the Deployed Warriors from Luke Air Force Base. The support and engagement that Surprise Subaru brings to their Staff and Customers is that "Model of Support" that FCF will share with all about how to support an active duty military installation!!! Thank You very much to Surprise Subaru for leading by example in supporting the Men, Women, Families and Mission of Luke Air Force Base with the partnership you have established with Fighter Country Foundation!!!

Subaru of Surprise supports Luke Air Force Base

Anthem Pets adoptions at Subaru Surprise - Lori M

We are so grateful for the support from Mark Mauer and the entire team at the Surprise Subaru Superstore. Anthem Pets Animal Rescue held an event at the store and it was fantastic. The whole team was supportive of the animals, helped us collect food and toy donations and most importantly we found homes for many of the dogs and cats we brought to the event. It was such an incredible success that we are going back again in January. Mark has gone out of his way to support our rescue because he knows our mission to be a voice for the voiceless. We take all animals and find them homes no matter how long it takes. Our older, harder to adopt pets get great exposure at Subaru and we could not have asked for a better event. I have attached a video taken at the event and featured on our YouTube Channel. Thank you to Mark and then entire AWESOME team at Subaru in Surprise. You saved lives and we can't wait to work with you again. Sincerely, Lori Moriarty, Presedent Anthem Pets Animal Rescue

Anthem Pets Animal Rescue

Bean Bags! - penelope t

Hi, My name is Penelope Thompson and I'm a special education resource teacher at John R Davis ES in the Roosevelt School District. I teach at a Title I school and I absolutely love my job! Well, this is my "Bean Bag" story. I finally was able to buy the car of my dreams...a 2019 Subaru Ascent! Since I'm a teacher I knew I couldn't afford a high monthly payment. The dealer David Castillo was doing all he could to make it happen. Also, although I wasn't aware the general manager Mark Mauer was behind the scene also trying to make it happen. He found out I was a teacher and he knew how badly I wanted this vehicle so they both made it happen! My dream car that I could afford on a teachers income (yay)!! Well that's the beginning of the story. What happened next is the best part. Mark later came up to me and congratulated me on my purchase. He also asked if there was anything that he could do personally to help me with my class. Well, I was so surprised by this request. I never would have thought that buying a car would also give me the opportunity to receive something for my special education students. It only took about one minute and I said "Bean Bags!" You see my students also have emotional needs. I help them with processing high level emotional outbursts. I have created in my classroom a calm and reflective classroom so that my students have a safe place were they can address their emotions. Having bean bags added into this special area would give the students a comfortable place to sit and process their feelings. Mark took on my request immediately and within a couple of days I had "4" Big Joe bean bags. Oh you should have seen my students faces when they came to school the next day! They absolutely loved them! This was last school year and now this school year those bean bags are still doing what I was hoping they would. Giving my students a place to sit, feel safe, contemplate their feelings and most importantly know that they are loved! Thank you Mark, David, and Subaru's Love Promise, for caring about my community and especially my students! Sincerely, Penelope Thompson

Bean Bags!