The 2019 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2019 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2019 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

More info

Subaru Loves the Earth

More info

Subaru Loves Learning

More info

Subaru Loves to Help

More info

Subaru Loves to Care

More info


Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

 Subaru Love Promise Heart

Love Promise Stories from Subaru Superstore of Surprise

Subaru and Subaru Superstore of Surprise believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Bean Bags!  –  penelope t

Hi, My name is Penelope Thompson and I'm a special education resource teacher at John R Davis ES in the Roosevelt School District. I teach at a Title I school and I absolutely love my job! Well, this is my "Bean Bag" story. I finally was able to buy the car of my dreams...a 2019 Subaru Ascent! Since I'm a teacher I knew I couldn't afford a high monthly payment. The dealer David Castillo was doing all he could to make it happen. Also, although I wasn't aware the general manager Mark Mauer was behind the scene also trying to make it happen. He found out I was a teacher and he knew how badly I wanted this vehicle so they both made it happen! My dream car that I could afford on a teachers income (yay)!! Well that's the beginning of the story. What happened next is the best part. Mark later came up to me and congratulated me on my purchase. He also asked if there was anything that he could do personally to help me with my class. Well, I was so surprised by this request. I never would have thought that buying a car would also give me the opportunity to receive something for my special education students. It only took about one minute and I said "Bean Bags!" You see my students also have emotional needs. I help them with processing high level emotional outbursts. I have created in my classroom a calm and reflective classroom so that my students have a safe place were they can address their emotions. Having bean bags added into this special area would give the students a comfortable place to sit and process their feelings. Mark took on my request immediately and within a couple of days I had "4" Big Joe bean bags. Oh you should have seen my students faces when they came to school the next day! They absolutely loved them! This was last school year and now this school year those bean bags are still doing what I was hoping they would. Giving my students a place to sit, feel safe, contemplate their feelings and most importantly know that they are loved! Thank you Mark, David, and Subaru's Love Promise, for caring about my community and especially my students! Sincerely, Penelope Thompson

; ;