Customer Testimonials
I brought my car in without an appointment and Mark got me on the schedule, my problem was solved the next morning. I was provided a ride which also saved the day. A stressful situation was handled wonderfully. Thank you for your service.
Could not ask for a better Dealership. Always there to help. Staff is number one
Excellent experience in all ways! At other dealers we found high pressure and and/or disinterest about what WE were looking for. David spent alot of time patiently showing us the array of choices. We are very happy with our new Subaru. Employees were very welcoming, but not overbearing. Facility was professional and clean. George, the paperwork guy was pleasant, making the financial portion of the transaction absolutely painless and clear. That's what's up!
Jordan assisted me with getting my Ascent to get diagnosed and fixed. Great communication skills and helpful.
Supersalesman David Castillo got me my 4th. new Subaru from this dealership. David says, "I'll take care of you" AND HE DOES! He had help from GM Jerry, SM Steve, FM Todd, receptionist K/Cathy, Collyn The Marine, and nice Swedish lady Sandy plus Mark in Service. Everyone always friendly, courteous and helpful.
Seamless Jordan was a great communicator and was very helpful. I will be in touch soon for the back breaks
Had an issue with the technician not video taping the work done on my car and was sent someone else's video 3 times. Wasn't appreciated and the guy at the counter said it wasn't a big deal.
I had a great experience working with Dominique during my recent Subaru service visit. Dominique was friendly, professional, and kept me informed throughout the entire process while making sure all of my questions were answered. The excellent communication and customer service made the experience easy and stress-free.
John was awesome. Kept me in the loop and informed me every step of the way.
Easy to make appointment. Very efficient customer service. Thanks for offering the car wash. Very comfortable waiting area
They were great. Put molding on the doors of my new car.
They were on time and attentive to our needs - very helpful and highly recommend them
Love the customer service Instead of dealing with a different person every time, Its nice having the salesperson and they also get to know you
All the Subaru team members I encountered were welcoming. My service advisor, Mark Lauer is personable and showed interest in my concerns and explained clearly the work to be done.
Everything superb as always. Mark is great. Explains everything perfectly.
Everyone at the Subaru Superstore was excellent. Professional, pleasant, and helpful. We worked directly with Steven, Garrett, George, Collyn, and everyone made the process smooth and easy. Thank you!
Everything was very good. John was very professional. I always appreciate on time and professional service.
A great staff to work with buying a car. I lived in Surprise foe 20 years and I have found a new dealership that will get my business again and again.
John kept me informed throughout the entire service process, explained everything clearly without any pressure, and made sure all of my questions were answered. It's refreshing to work with someone who is knowledgeable, honest, and truly cares about their customers.
Jon was amazing. He’s by far the best sales rep we’ve ever met. He knew exactly what we were looking for and showed us enough to make our decision. The dealership was clean and organized.
Everyone was nice and attentive. I appreciate that all the areas were clean and organized.
My go to Subaru place at this time Until something changes that. T in the future
Excellent customer service and very clean facility, pleasant waiting time. The only service missing was the complementary car wash, other than that the overall service was excellent, I definitely will recommend the service and location.
Everything was very professional and efficient. I love my Subaru and everything that comes with. It is fabulous. I am still learning to use a lot of of the technology, but have never regretted buying a Subaru.
Having a mix up with an appointment (my fault), customer service was exemplary! Was made to feel it was no problem and my vehicle was serviced in short order!
I want to thank Mr Mark Lauer, my Service Advisor, for his professionalism and kindness in getting my Subaru Crosstrek serviced and back on the road. From the moment I walked into the Service Dept. he assisted me with my vehicle, explained the process, offered me coffee and made me feel comfortable while I waited. A big kudos to Kenny, the technician who serviced my vehicle also. He explained everything he did in his video to finish servicing my brakes. I couldn't be more thrilled with the great services I recently received. I highly recommend the Surprise Subaru Superstore ... Read More DealerRater - Jul 30, 2026
Jordon was excellent. He made sure I had a loaner and updated me on when my parts would come in. He made me feel like a valued customer. I always ring my Subaru to this location. I trust it there.
Mark, gave me the best experience I've had since taking my Ascent in for service at your dealership. He greeted me, walked me through my service paperwork, gave me a good estimate of how long my service would take, asked me if I wanted my car washed when service was completed, never happened before, at the completion, went over all the service points and explained them to me if needed, overall my best experience ever at a Subaru dealership. Thank you , Mark!!
I have been treated quite professionally, also I appreciate the respect that is shown. Every visit is punctual. The dealership is clean. I appreciate the snacks provided and deeply appreciate the loaner vehicle when necessary.
My battery died and I had to be towed to dealership, they were very accommodating and replaced my battery which was under warranty in a timely manner.
Addressed the issue with the vehicle promptly and ensured the repair was correct. Excellent customer care.
My experience with John Williams at the Subaru Superstore of Surprise was exceptional. John's approach to Sales is refreshing - no high pressure, active listening skills, recommendations focused on customer input/requests, hyper focus on safety/ related features, and constructive follow up. John is very personable while being professional and I appreciated his friendly, interactive style/approach from the moment I arrived at the dealership - in the parking lot. The Subaru Superstore of Surprise is easily accessible, the staff are friendly and polite, and the entire buying experience was relaxed.
Wonderful experience!! Went in shopping for a car for my wife.after purchasing for my wife, We liked it so much next we went and got on for me!!
Best experience I’ve ever had buying a new vehicle. Everyone from the salesman to the sales manager were outstanding.
This dealership was very friendly and open to listen to customer questions. Joseph was the most welcoming agent and was very patient as we couldn’t make up our minds until we tried multiple models. Joseph was probably the biggest reason we decided on Subaru, other than their safety reputation.
Jordan is a wonderful asset to your company! He values us and went above and beyond to make our service experience great! We have been dealing with this dealership since 2017…we had Glenn as our service rep and he was outstanding! Jordan stepped right in and gave us exceptional customer service! His main concern was making sure we were treated as special customers! We love our Ascent and are happy with Jordan our new service representative! Looking forward to working with him! The young worker who assisted Jordan was also so accommodating!
Great dealership to work with, the sales staff and service department are exceptional. My salesperson was exceptional and was willing to help me get the car and deal that I wanted. The sales manager was not willing to move much on the price due to "no wiggle room". I relayed an offer I received from another dealership, and my salesperson hit it out of the park to get the price I wanted. She was amazing! I'll be going back for car number five when my youngest graduates High School.
Amazing service! Everyone in the store was super friendly and helpful with every detail about all the process! thank you!
This dealership was so amazing! They went above and beyond and I am so happy with my new car!! Thank you!
Very friendly and professional.
Very good service dept. Good customer service. Answered any questions. Very thorough information. Given to me.
We would like to have a bigger vehicle but I don’t want to lose the outstanding service that I receive from this dealer thanks again for the great service
I know this dealership appraised my vehicle while it was in for service. In my estimation, they recommended repairs that cost more than what I owed on my car, not all of which are necessary. If I didn’t know better I either would have overpaid for my current vehicle to be fixed or I would have been persuaded that my car was no longer great and that I needed to get a new one. Neither of those things needed to happen and the car is fine with the repairs that it actually needed. I don’t know that I ... Read More DealerRater - Jul 23, 2026
They proved the desire to make they're customers happy with the manager's intervention.
Very knowledgeable and attentive to what I was looking for during our visit. I’m a returning customer due to having the best experience working with a car dealership.
Great service dept. People are very knowledgeable and provide great advice prior to beginning service.
Love doing business with guys always a great experience, and Mark is a great cummatator as a service adviser, thanks surprise subaru.
Great service in a reasonable time, love the inspection video, Thanks Like the availability of service time and days to choose from.
Did an inspection with video and serviced my transmission (drain and fill) identified a valve cover oil leak and my key fob needed a battery.
Have had a good experience since my purchase. Scheduling appts has been easy and they are usually able to get me in within a few days.
I had an appointment for an oil change and tire rotation on my 2024 crosstrek. Prior to paying for the service, I decided to buy a new 2026 Crosstrek and trade in my 2024. I asked if manage if they would pay for my oil change and tire rotation considering I just bought a new 2026 vehicle and management stated unable. I paid for the 2024 service (Invoice SUCS102930) ) but Im still frustrated I had to paid for the service. 5 stars to the sales and service folks they were outstanding top notch!!! But not sure how to rate Subaru of Surprise management
Service as always was excellent. Service personnel were friendly and provided explanation of the service being delivered. Wait time was acceptable for the service on the vehicle.
Everything went well and the wait was short The snacks and drinks were a plus.
Ver courteous and helpful!
Great service. Friendly staff
Simple oil change but had to return due to leaking oil from drain plug. I live 20 miles from the dealership.
I recently purchased a new Crosstrek, and overall I'm very happy with my new vehicle. I worked with George, William and Ronnie in sales.
Ronnie was absolutely wonderful throughout the entire process. For over a year, he was patient, listened to exactly what I was looking for, and never pressured me. His outstanding customer service is ultimately why I chose to buy from this dealership. Buying a new car can be stressful, but Ronnie took the time to answer my questions, walk me through everything, and made the experience much easier.
I do wish I could have gotten a ... Read More Google - Jul 17, 2026
George and Todd were very nice and answered all our answers and concerns. David was helpful also! Thank you team Subaru!!
Absolutely amazing service, friendly staff, seamless experience, honest communication, and exceeded every expectation from start to finish! I would recommend Jordan to anyone
Jeff was awesome, kind, knowledgeable. Came in to trade a car in for my wife and she got the car she wanted. Jeff was so helpful I came back the next day to buy my own car.
The sales people are really friendly and helpful. They answered all my questions. The dealership was clean.
Professional dealership and Sandy is the best. Our second car from them, if you need a car buy from Sandy.
I would, but I wasn't there. My son brought the car in. I have had communication with Mr Hall before and he seems to be a very nice man.
They did not fill my tires up to appropriate pressure but everything else was good
The service area was clean and well stocked with a good variety of snacks. Everyone was very professional and courteous.
Everything went well. The service department was backed up so they had my car an extra day. However, because Jordan provided me a loaner vehicle there were no issues caused by the additional day that was needed.
This is our third vehicle from Surprise Superstore. Always a good experience. Thanks to Garrett and Todd!
Good good customer service
Always impressed with the service I receive at Subaru Superstore of Surprise. Everyone is always friendly and helpful.
Going back to buy another one!!!
Everyone that helped me was great from start to finish. Jerry Wood made the process very easy for me.
Professional helpful explained all the issues and gave us solutions. Good snack bar Fair prices
I am always pleased with the service with one small exception. I would suggest that the person or persons who work on the vehicle make sure they don't leave engine grease on interior parts doors steering wheels
Jeffrey made it easy and fast. Everyone was professional and kind. This is my 3rd Subaru and I use this dealership regularly.
Buying experience was simple, comfortable, and quick. Dealership was clean and pleasant all the staff were friendly. Kudos to Surprise Subaru!
John Was very helpful, friendly, and courteous. He answered my questions and made my experience very pleasant. He is a credit to your team at Subaru.
Very pleased experience. Everyone was knowledgeable and professional. My wife commented that she was very comfortable with the vibe of dealership and that played into our selection of our car and dealership. Special recognition of Mark Mauer! He coordinated and executed every aspect of the transaction. We will highly recommend your first class dealership. Michael /Karla Griffith
I bought my vehicle at the SuperStore and have continued to use it for service. I find the pricing to be fair and their service is efficient. The staff and specifically my service rep are pleasant to work with and professional. I will continue to use their services in the future.
Congenial and professional staff. Fair pricing and quick service. Car wash at the end was a nice bonus.
This was the most pleasant car buying experience I have ever had. The vehicle was ready and just as described. Jeffrey was pleasant and easy to work with and he didn't play any games.
Made appointment for 130 for oil change. Waited extremely long time and left as vehicle never was received un service bay. Vehicle was outside the entire time. Waste of time.
The staff at the dealership are all so friendly. They definitely aced customer service training. I purchased my vehicle in January, came back a few times to ask questions on how features worked, purchased items from the parts department and recently took my vehicle in for its first service. Every person I interacted with in the varied departments were kind and professional.
This dealership is OK for a dealership. Still can't speak to a mechanic/technician. I brought the car in for service.
Always quick with service and thorough Always fair with pricing up front and never pushy with service items needed
Everything was amazing, friendly, helpful and fast. My vehicle was well taken care of from start to finish.
John was great, kept me informed and was very nice. The waiting area was pleasant and I love seeing the videos of my car’s progress.
The salesperson was very patient and knowledgeable of the pre owned vehicles. He also offered a lot of information on the new 2026 Ascent. Made my purchase easy and stress free.
Great experience easy peasy! Clean establishment but the only thing they couldn’t wash my car because of the storage rack on top. Old car wash system would have been nice to have car washed.
Ive always received excellent service at Surprise Subaru. Everyone has been kind, helpful, informative and will be the reason I remain a life long Subaru owner.
Personable, informed, efficient. The process was excellent working with everyone. Was very impressed with the service area and the overall appearance of the dealership.
Our salesman Jeff Hurst and the Asst Mgr Steven Porter truly went above and beyond in helping us get out of a bad loan and into a VERY nice Outback! Highest reviews for both of them!!!
As usual the service at the Surprise Subaru Superstore is great. Mark was particularly helpful. And they did the routine 30K service very quickly.
I keep returning because of the cleanliness in the garage, efficiency and helpfulness of the front deck employees.
We had a great experience at Surprise Subaru. Thank you to Ronnie, Willie and George for making it the most positive car buying experience we’ve ever had.
Great experience from start to finish. No pressure and everyone was super friendly. Very happy and very satisfied with this purchase.
