Customer Testimonials
Very pleased experience. Everyone was knowledgeable and professional. My wife commented that she was very comfortable with the vibe of dealership and that played into our selection of our car and dealership. Special recognition of Mark Mauer! He coordinated and executed every aspect of the transaction. We will highly recommend your first class dealership. Michael /Karla Griffith
I bought my vehicle at the SuperStore and have continued to use it for service. I find the pricing to be fair and their service is efficient. The staff and specifically my service rep are pleasant to work with and professional. I will continue to use their services in the future.
Congenial and professional staff. Fair pricing and quick service. Car wash at the end was a nice bonus.
This was the most pleasant car buying experience I have ever had. The vehicle was ready and just as described. Jeffrey was pleasant and easy to work with and he didn't play any games.
Made appointment for 130 for oil change. Waited extremely long time and left as vehicle never was received un service bay. Vehicle was outside the entire time. Waste of time.
The staff at the dealership are all so friendly. They definitely aced customer service training. I purchased my vehicle in January, came back a few times to ask questions on how features worked, purchased items from the parts department and recently took my vehicle in for its first service. Every person I interacted with in the varied departments were kind and professional.
This dealership is OK for a dealership. Still can't speak to a mechanic/technician. I brought the car in for service.
Always quick with service and thorough Always fair with pricing up front and never pushy with service items needed
Everything was amazing, friendly, helpful and fast. My vehicle was well taken care of from start to finish.
John was great, kept me informed and was very nice. The waiting area was pleasant and I love seeing the videos of my car’s progress.
The salesperson was very patient and knowledgeable of the pre owned vehicles. He also offered a lot of information on the new 2026 Ascent. Made my purchase easy and stress free.
Great experience easy peasy! Clean establishment but the only thing they couldn’t wash my car because of the storage rack on top. Old car wash system would have been nice to have car washed.
Ive always received excellent service at Surprise Subaru. Everyone has been kind, helpful, informative and will be the reason I remain a life long Subaru owner.
Personable, informed, efficient. The process was excellent working with everyone. Was very impressed with the service area and the overall appearance of the dealership.
Our salesman Jeff Hurst and the Asst Mgr Steven Porter truly went above and beyond in helping us get out of a bad loan and into a VERY nice Outback! Highest reviews for both of them!!!
As usual the service at the Surprise Subaru Superstore is great. Mark was particularly helpful. And they did the routine 30K service very quickly.
I keep returning because of the cleanliness in the garage, efficiency and helpfulness of the front deck employees.
We had a great experience at Surprise Subaru. Thank you to Ronnie, Willie and George for making it the most positive car buying experience we’ve ever had.
Great experience from start to finish. No pressure and everyone was super friendly. Very happy and very satisfied with this purchase.
This was the most streamlined car purchase experience I have ever had. The entire process was painless and actually enjoyable. Staff was accommodating and very knowledgeable of the product. Thank you George Aquire and the rest of the team!
The work was done was done well however, the alignment machine was down so we have to bring the car back for the alignment.
We had to have some repairs done and they were very professional and polite and gave us a loaner car until our car was ready to go.
Everyone was very easy to deal with. No pressure from anyone which made it very pleasant.
Felt very well taken care of, enjoyed our salesman, John Williams. Would highly recommend Subaru in Surprise.
Dylan Vaughn was a delight to work with! Very friendly and professional. He even wiped down my back seat when we noticed how dirty it had gotten. Will be back!!
This dealership is very clean and new. The waiting area is comfortable with awesome refreshments. John was very professional and took the time to explain things to me. I really like that you get updates on your phone and the video you can watch about your cars service.
Big shout out to Joe Hall who sold me a 2023 Subaru Crosstrek! He was extremely friendly, transparent, and made the process extremely easy. If you’re looking to buy a new car, visit the Subaru Superstore in Surprise and ask for Joe!
Super informative and made it easy to get the paperwork done. Mark was great at answering my questions and explaining everything.
Everything was just as it was supposed to be. The staff was helpful and friendly
John didi a great job keeping us informed. We arrived earlier than our appointment time, but that didn't matter, our car was taken into service right away. We enjoyed a coffee in the clean waiting room. Received a the inspection video and was reviewing that when John told us our car was finished. He went over all the results of the service, walked us to our car and provided a quick over view of the engine compartment. Very well done.
I love this dealership! Always cordial and more than competent. I have enjoyed their great service for at least 10 years!
Needed a tire repair and to replace two filters as per your recommendation. Everything ran smooth and I was advised of progress along the way. John was very helpful with a couple of questions I had and very courteous.
Asked an efficient service. John was very efficient at getting the tires lugs and the alignment done and then I went to visit Jeff and he was very knowledgeable about the new cars and filled me in, but we’re not buying at this time. Thank you very much though for the service.
Ronnie was great, every thing went as smooth as can be. Thank you Ronnie!! Enjoy
Jordan was great. This was our first contact. He ensured I was kept up to date and understood all that was done to my car. I look forward to working with him in the future. Your survey is not so good. It only show sales for “Reason For Visit.” I was there for service only so remaining part of the survey is N/A.
Clean and comfortable waiting room. Mark was polite and professional. He made our trip enjoyable. His advise to get our 90 k mile checkup now was a great idea and the Uber ride was convenient.
I needed a new battery. They were very helpful.
Jeff was great to work with! Can’t wait to do business again! Sincerely John
Servicing my Forrester here is easy peasy. Mark is knowledgeable and is always able to answer my questions.A shout out to the mechanics too who get me in and out in a timely fashion.
I was able to make an appt same day. Service process was super transparent. Communication was clear. You guys always give me a heads up when something pricey is coming and I really appreciate that.
The service department is fantastic. John is wonderful. Everything from the time I stepped on the property to the service I received after buying my car was great. The staff at the dealership are wonderful. Friendly, helpful and knowledgeable.
i love getting my subaru serviced here, they are very efficient and so friendly! thanks!
The team here is always friendly and eager to help. They go above and beyond for their customers.
Dependable on time service quality work adviser was new to us and was ok time will tell the new AI appoint system is pathetic not user friendly seems like another excuse to get rid of someone’s job. I’ll be calling advisor directly to schedule
This is an excellent dealership. They take the time to both hear and understand your concerns.
Mark is terrific!! He always takes good care of me! I miss the personal touch when you call on the phone! I understand AI and the cost savings but would hope you would see the value of a real person!!
I purchased my first vehicle from Subaru Superstore of Surprise back in 2018, and it remains one of the best car-buying experiences I've ever had.
After my previous car suffered an engine failure, I was looking for a reliable replacement and found a 2013 Hyundai Azera with very low mileage. The dealership was asking around $21,000, but I had a firm budget of $17,000 out the door. While we didn't reach an agreement initially, the team stayed in touch, continued working with me, and ultimately honored the deal at exactly $17,000 OTD.
What impressed me most was how professional, respectful, and helpful the ... Read More Google - Jun 6, 2026
The dealership was clean and visually stunning. Very well organized and technologically updated. Made things very easy and fun to look around.
In and out quickly and no hassle. Jeff was amazing and without a doubt made this all happen...
Very fair and helpful. Had an issue before regarding service, but was resolved in next visit. Everyone is very friendly.
Outstanding service by Jeff and his team. Arrived close to 6 pm and were completed and on the road home by 7:30 pm. A truly professional team and a pleasure to get to know them.
Jordan was kind and listened to my concerns. He did a great job!! Thank you!
very professional, fast, accurate, aim to please, did not try to change figures, I would recommend and plan to use them again
Mostly great. My only complaint is that technicians didn’t reset the tire pressure warning light.
Good service. They did work on time and well Good coffee and snacks nice airy waiting room
Excellent service, curtious and professional.
Dealership has a good supply of new and used cars, a well staffed service area and support staff.
Pretty smooth and straight forward. I walked in with questions and drove out with the answers, keys, and a truck.
We had the best experience ever at this dealership. We were made to feel welcome the moment we arrived. John Williams was the best salesman we have had in over 50 years of buying cars. He took the time to clearly explain all about the vehicles offered. He made us feel special immediately. We ended up buying a 2026 Forester Touring and are thrilled with it. The discussions we had regarding our trade in and the purchase price were seamless. Steven was a pleasure to deal with in negotiating the terms of the sale. Todd and George were both extremely professional in ... Read More DealerRater - May 29, 2026
Great staff always friendly and helpful, quick and easy experience every time. Love that you provide such detailed information about the inspection and video with it.
My wife's car had the fuel gasket recall performed to prevent fuel from escaping. Well, she filled the tank after the repair and fuel was leaking afterward so Much so we could smell it when we out the front door. I am hopeful since I also had my car recall addressed and no problem yet. Never had fuel leak prior to repair ever
This review is for Darren in the parts department, had an issue with the middle row captains chair in my Suburu Ascent, I live in Lake havasu and have an office in Las vegas, stopped at the dealer there and the quote for the seatbelt, (that my 9 year old grandson thought it would be cool to cut with his new scissors) was extremely high for the parts and labor, service writer in Las Vegas was rude enough that I will never go back. they are the closest dealer to Havasu but after ordering the part from another dealer in North ... Read More Google - May 27, 2026
I appreciated the no pressure sales. It’s a big decision and it takes time.
Everything went smoothly. No issues.
Good experience overall just frustrated that my appointment time was 9 am and the work wasn't started until 11 am. Fortunately I was offered a loaner for the day and that was very much appreciated.
Mark was great. No pressure and did exactly what I had requested. He also washed my vehicle saving me time and energy. Dale in parts is great as well. He answered my questions and provided needed information to make my decision to have service handle the work.
The purchase process was very easy. I was treated fairly and with respect. I strongly recommend this dealership for vehicle purchases and service.
Very helpful! Showed and drove vehicle with salesman knowledgeable and kind nice waiting room and snacks
This dealership is what outstanding is about, they handle the customer relation with the utmost pride and concern. This dealership is where I originally purchased my 2021 Ascent Limited new and because of their outstanding customer service is the reason I purchased another Subaru, I purchased a 2025 Outback Limited in Arkansas which also had an outstanding service relationship with their customers.
I wish I could say all dealerships are outstanding but unfortunately they are not. Find that one dealership that provides the care you deserve and build an outstanding relationship with them and you’ll always be treated fairly. Don’t ... Read More DealerRater - May 22, 2026
Glenn always does an excellent job taking great care of my car, making my visit easy and enjoyable.
Used car inspection was very detailed and the work was completed in a timely manner. Dominique provided excellent customer service with thorough explanations, recommendations, straight forward quotes and planning tools for future maintenance requirements.
Great service... Jordan set me up with 16,000 mi service without an appointment... usual synthetic oil, oil filter change, air filter change, tire rotation, vehicle inspection with break pad measurements and more. Done in an hour and a half. He did recommend an appointment next time.
A clean modern professional dealership which offers excellent service in a beautiful environment and lives up to what they promise
Absolutely incredible experience buying a car with Subaru Superstore of Surprise. I came in to check out a Nissan they had available and Ronnie was quick to assist me with checking out the car and taking it for a test drive. He and everyone else were very friendly. There is no pressure to buy here if you come to look. They don’t hassle you to make a deal nor do they try to sell you cars you aren’t there to look at. It’s very to the point and a very comfortable experience. I had such a poor ... Read More Google - May 18, 2026
I dropped off my car, was quickly checked in, and quickly checked out when I came to pick it up. I did have to call to check on it though as I was not told it was finished.
Service quality seems good and reliable but my car came back this time with a dirty driver seat--guess they don't use the plastic seat covers any longer?
Came directly from very poor 2 hour experience across the street (Hundai). Subaru of Surprise was easy to deal with, straightforward and honest.
Scheduled maintenance visit. I was kept well informed during the entire visit. Good customer service.
Efficient, fair, excellent I only have my Forrester serviced at Subaru Superstore of Surprise although another Subaru dealership is much closer to me.
Good quality work and on time. I appreciated the team staying in contact with me through the process.
We have always appreciated the great service supplied by your dealership. In your service people are always hospitable and willing to help. Thank you very much for your help once again. Walt Kadle & Anita Wattier
In comparison to other Subaru dealers that we had visited prior to purchasing the vehicle from the Superstore of Surprise we had a great experience. Collyn great us since we arrive, he treated us with respect and gave us space to ask questions and discuss the choices. He was very caring and respectful through our interaction. We (the Evans) have commented the good feeling to be at your dealership. Kudos to Collyn and thank you to the management for the positive experience.
Mark was super nice and professional while assisting me at the counter for my oil changed.
As usual, 5 star service. Mark was very professional and friendly. This service department never disappoints. Thank you
My experience with Glenn was not positive, he was rude and demeaning. This was my first time at the subaru dealer and Joey had to step in since he escalated the situation.
Everything was great. Glenn was knowledgeable, efficient and did what he needed to do to make my experience great
The entire team and management was able to get me what I was looking for in and out in one day. Able to pivot on a moments notice with the upgrades and sourcing from the other sister location. As a third Subaru owner, if a need for a fourth Subaru in my lifetime comes about, if the same staff is there, I would come back to shop with them. It’s about the staff as much as it id about Subaru.
George and Jeff were phenomenal. They were patient, worked with our indecisiveness, and ultimately helped us get the best deal. Jeff also went out of his way to make my 2 year old feel more comfortable with having to wait so long and gave her hot wheels to play with. It was something small but truly made the experience even better.
Our salesperson, Jeffrey Hurst, was genuinely one of the most personable and disarming salespeople I have encountered in decades of buying cars, and I mean that as both a compliment and a caution. My wife and I came to Subaru Superstore of Surprise on April 30th to purchase a new Crosstrek as an anniversary gift — our 32nd — and to trade in our 2024 Ascent, which we had also purchased at this dealership just five months prior. We left feeling good about the experience. Within days, however, a careful review of the contract revealed a series of significant discrepancies between what was ... Read More DealerRater - May 4, 2026
Great service experience. Thank you to the unseen technicians who professionally serviced our Subaru Forester. Thank you to you Sandy who showed me the ne Outback while my vehicle was in service.
Outstanding in every way! I had a terrible experience with my first Subaru purchase from another dealer, so working with t,his professional, friendly group was a big treat.
Great customer service always delivers. Provides rides home and washes the car. Explains why the service needs to be done
Great experience. Collyn was knowledgeable and friendly. No crazy sales pressure; just great friendly service. Once we decided on the vehicle we wanted, we were out the door in less than two hours. I highly recommend this dealership and especially Collyn.
Mark kept me in the loop regarding my car. Very much appreciate him and team!
Definitely recommend amazing and professional staff making it a great experience and extremely helpful in getting me in my first car.
