Customer Testimonials
I bought my Subaru here back in June and the whole process was easy and pressure free. I did run into some hiccups with the selling of my Jeep to them and the process after that, which was frustrating considering they told me they’d take care of it. Overall, had a good experience though and I love my new Forester.
Excellent! I brought my vehicle here to have my battery checked. I had excellent service from Mark, Mark and Dominique and a very courteous manager. Joey, My battery is over 7,000 mi for my warranty but manager Joey gave me the battery even though I was a little over as a Goodwill. I bought two Subarus through this dealership and had all my service done here at surprise superstore and I will continue to do so because the staff is amazing!
From the moment I checked in, Angel from the Service Department made the entire maintenance process completely stress-free. He truly went above and beyond to ensure everything was taken care of smoothly and efficiently. Hands down one of the best service department experiences I've had.
The GM was great he truly cares for his clients would recommend him every day of the week that you sir you are appreciated
Thanks to Jordan, Mike, John and Dale! Awesome customer service from these parts and service guys. They were very helpful to me during my first Subaru journey! These parts and service experts were patient and caring with my questions and concerns. They also gave me great advice. I will be going back to this parts and service department for my future Subaru needs! Thank you guys, much appreciated for your guidance and expertise! A very happy and satisfied customer😁
It is a pleasure doing business with Subaru in Surprise! Dave is an excellent communicator and answered my questions and delivered clear information about my new car. Thank you! George in finance is also excellent!! He explained the financing clearly. Every staff member I had contact with is friendly made me feel their time with me was important. When I came back to use the blink charging station, Malia(sp), another excellent Subaru member, took the time to stop and help me. The service department staff is also very attentive. Thank you, Subaru family!
I'd recommend this dealer to anyone. They made sure we were pleased with our transaction. Very accomodating
Very acomodating location, I drive 3 hours to this location as it is the closest subaru dealer to me and they always take in my vehicle knowing I come a long way. Drinks and snacks are are always generously stocked wich is awesome for my kids, they can snack away in the kids playroom while I watch my soaps while sipping on some complimentary Starbucks coffee.
Everyone was nice, helpful, and listen to what I was looking for in a vehicle. Took time to explain differences and options in vehicles of interest
I really appreciate all your help! I had a great experience working with your Subaru dealership. Everything was fast, smooth, and easy from beginning to end.
It was truly my pleasure working with such nice and professional people. Joe was wonderful and went above and beyond to help us, I also really appreciate George, the finance manager, for making everything clear and easy.
I’ve worked with Subaru dealerships in different states before, and I’ve always had a good experience, but your team was truly top-notch. You went above and beyond to meet our needs and make sure we ... Read More Google - Aug 30, 2026
Sales needs to stay out of the service department. Dropped my car off for recall service and was called 3x by sales within 5 minutes of leaving my car. Also was charged to replace 2 oxygen sensors that worked perfectly fine prior to the recall work performed. They had my car for 4 days as the majority of their techs quit while my car was there. The first day they gave me my car back in limp mode with the entire dash lit up. Definitely was a shady way to, Strum up some business"
Amazing service from start to finish! Jeff, our salesperson, was great to work with—friendly, helpful, knowledgeable, and made the entire car-buying experience easy and enjoyable. Highly recommend!
Was told service bulletin was going to cover majority of expense but reality was a $9500 repaired bill on a defective part. Not happy.
Knowledgeable, friendly service with great communication Consistent customer service. All work explained and outlined in detail.
Very helpful and got me in and out in a fast amount of time. Easy and convenient
Friendly but needs proactive communication, did not add serve I requested, had to return again
I just purchased my 2nd new CrossTrek from Subaru Superstore in Surprise. Both times they exceeded my expectations in every regard. I got a great deal on both cars and top dollar for my trades without any haggling or back and forth. The sales staff is great and pleasurable to deal with, and their service department is one of the best ones I have experienced. Subaru Superstore is my go-to Subaru dealer!
I have had my Outback in for service twice now to Subaru Superstore in Surprise after moving to the area and Mark Lauer has been great to work with. They treat me fairly and professionally. Very happy with this dealership and service team.
I didn't have an appointment but had a flat tire and Jordan worked me in. The wait time was about 4 hours which I wasn't expecting. Otherwise everything was fine.
John was polite, professional, welcoming and friendly. Got me checked in on time, confirmed I was familiar with the waiting area, and let me know as soon as my vehicle was ready. John was a pleasure to work with.
Very happy with my experience. My car was fixed and you let me use the courtesy vehicle so i had zero inconvenience.
Great service! From repairs and maintenance to new car sales! Everyone from owner to service reps is so helpful, patient and kind! Love this dealership
Great experience here. No pushy sales staff. I know a little about Subaru, the salesman knew the product very well and awnsered all my questions without any pause. If I decide to buy new this is where I will go.
Careful review of needs for the car. Honored the existing warranty. Attention to detail was good.
Got my 60000mmile checkup.Surprised at 1st that it would be $1200/ One tech told me what it would cover.Jon kept me updated as to when it would be finished. When it was done.he told me my car was in excellent condition and on the cvheck sheet went throughg all the items
All staff we encountered and interacted with were attentive, responsive, knowledgable, friendly and efficient. The dealership is clean and comfortable.
All staff we encountered and interacted with were attentive, responsive, knowledgable, friendly and efficient. The dealership is clean and comfortable.
The whole process to purchase a Subaru Uncharted was quick and straight forward without an extended period of time needed in the dealership. Additionally, David our salesperson was excellent! He always kept us informed of the delivery time line by phone, text, and email.
Very friendly and knowledgeable, I waited and my experience with was smooth and quick appreciate and I'm grateful for the excellent service and assistance. Thank you.
My former advisor is no longer with your organization, so I am now working with John. I very much appreciate his positive demeanor (the former guy lacked this) and that he listened to me (also lacking with former guy. It was a very nice change and a far better experience with SSS, and I look forward to his advising me with future service on my Subaru Forester. PS Very glad your dealership is now providing courtesy rides with Uber.
PSS There is an irritating issue with your survey. It asks for a reason for visit and only provides the option ... Read More DealerRater - Aug 16, 2026
We paid $100 co-pay for the work that was done in Oceanside, CA 2 weeks ago, that was apparently faulty. Because the same problem recurred in the 2 weeks after, I should't have had to pay another $100 co-pay for the work on the same issue. That is totally unfair!
I brought my car in without an appointment and Mark got me on the schedule, my problem was solved the next morning. I was provided a ride which also saved the day. A stressful situation was handled wonderfully. Thank you for your service.
Could not ask for a better Dealership. Always there to help. Staff is number one
Excellent experience in all ways! At other dealers we found high pressure and and/or disinterest about what WE were looking for. David spent alot of time patiently showing us the array of choices. We are very happy with our new Subaru. Employees were very welcoming, but not overbearing. Facility was professional and clean. George, the paperwork guy was pleasant, making the financial portion of the transaction absolutely painless and clear. That's what's up!
Jordan assisted me with getting my Ascent to get diagnosed and fixed. Great communication skills and helpful.
Supersalesman David Castillo got me my 4th. new Subaru from this dealership. David says, "I'll take care of you" AND HE DOES! He had help from GM Jerry, SM Steve, FM Todd, receptionist K/Cathy, Collyn The Marine, and nice Swedish lady Sandy plus Mark in Service. Everyone always friendly, courteous and helpful.
Seamless Jordan was a great communicator and was very helpful. I will be in touch soon for the back breaks
Had an issue with the technician not video taping the work done on my car and was sent someone else's video 3 times. Wasn't appreciated and the guy at the counter said it wasn't a big deal.
I had a great experience working with Dominique during my recent Subaru service visit. Dominique was friendly, professional, and kept me informed throughout the entire process while making sure all of my questions were answered. The excellent communication and customer service made the experience easy and stress-free.
John was awesome. Kept me in the loop and informed me every step of the way.
Easy to make appointment. Very efficient customer service. Thanks for offering the car wash. Very comfortable waiting area
They were great. Put molding on the doors of my new car.
They were on time and attentive to our needs - very helpful and highly recommend them
Love the customer service Instead of dealing with a different person every time, Its nice having the salesperson and they also get to know you
All the Subaru team members I encountered were welcoming. My service advisor, Mark Lauer is personable and showed interest in my concerns and explained clearly the work to be done.
Everything superb as always. Mark is great. Explains everything perfectly.
Everyone at the Subaru Superstore was excellent. Professional, pleasant, and helpful. We worked directly with Steven, Garrett, George, Collyn, and everyone made the process smooth and easy. Thank you!
Everything was very good. John was very professional. I always appreciate on time and professional service.
A great staff to work with buying a car. I lived in Surprise foe 20 years and I have found a new dealership that will get my business again and again.
John kept me informed throughout the entire service process, explained everything clearly without any pressure, and made sure all of my questions were answered. It's refreshing to work with someone who is knowledgeable, honest, and truly cares about their customers.
Jon was amazing. He’s by far the best sales rep we’ve ever met. He knew exactly what we were looking for and showed us enough to make our decision. The dealership was clean and organized.
Everyone was nice and attentive. I appreciate that all the areas were clean and organized.
My go to Subaru place at this time Until something changes that. T in the future
Excellent customer service and very clean facility, pleasant waiting time. The only service missing was the complementary car wash, other than that the overall service was excellent, I definitely will recommend the service and location.
Everything was very professional and efficient. I love my Subaru and everything that comes with. It is fabulous. I am still learning to use a lot of of the technology, but have never regretted buying a Subaru.
Having a mix up with an appointment (my fault), customer service was exemplary! Was made to feel it was no problem and my vehicle was serviced in short order!
I want to thank Mr Mark Lauer, my Service Advisor, for his professionalism and kindness in getting my Subaru Crosstrek serviced and back on the road. From the moment I walked into the Service Dept. he assisted me with my vehicle, explained the process, offered me coffee and made me feel comfortable while I waited. A big kudos to Kenny, the technician who serviced my vehicle also. He explained everything he did in his video to finish servicing my brakes. I couldn't be more thrilled with the great services I recently received. I highly recommend the Surprise Subaru Superstore ... Read More DealerRater - Jul 30, 2026
Jordon was excellent. He made sure I had a loaner and updated me on when my parts would come in. He made me feel like a valued customer. I always ring my Subaru to this location. I trust it there.
Mark, gave me the best experience I've had since taking my Ascent in for service at your dealership. He greeted me, walked me through my service paperwork, gave me a good estimate of how long my service would take, asked me if I wanted my car washed when service was completed, never happened before, at the completion, went over all the service points and explained them to me if needed, overall my best experience ever at a Subaru dealership. Thank you , Mark!!
I have been treated quite professionally, also I appreciate the respect that is shown. Every visit is punctual. The dealership is clean. I appreciate the snacks provided and deeply appreciate the loaner vehicle when necessary.
My battery died and I had to be towed to dealership, they were very accommodating and replaced my battery which was under warranty in a timely manner.
Addressed the issue with the vehicle promptly and ensured the repair was correct. Excellent customer care.
My experience with John Williams at the Subaru Superstore of Surprise was exceptional. John's approach to Sales is refreshing - no high pressure, active listening skills, recommendations focused on customer input/requests, hyper focus on safety/ related features, and constructive follow up. John is very personable while being professional and I appreciated his friendly, interactive style/approach from the moment I arrived at the dealership - in the parking lot. The Subaru Superstore of Surprise is easily accessible, the staff are friendly and polite, and the entire buying experience was relaxed.
Wonderful experience!! Went in shopping for a car for my wife.after purchasing for my wife, We liked it so much next we went and got on for me!!
Best experience I’ve ever had buying a new vehicle. Everyone from the salesman to the sales manager were outstanding.
This dealership was very friendly and open to listen to customer questions. Joseph was the most welcoming agent and was very patient as we couldn’t make up our minds until we tried multiple models. Joseph was probably the biggest reason we decided on Subaru, other than their safety reputation.
Jordan is a wonderful asset to your company! He values us and went above and beyond to make our service experience great! We have been dealing with this dealership since 2017…we had Glenn as our service rep and he was outstanding! Jordan stepped right in and gave us exceptional customer service! His main concern was making sure we were treated as special customers! We love our Ascent and are happy with Jordan our new service representative! Looking forward to working with him! The young worker who assisted Jordan was also so accommodating!
Great dealership to work with, the sales staff and service department are exceptional. My salesperson was exceptional and was willing to help me get the car and deal that I wanted. The sales manager was not willing to move much on the price due to "no wiggle room". I relayed an offer I received from another dealership, and my salesperson hit it out of the park to get the price I wanted. She was amazing! I'll be going back for car number five when my youngest graduates High School.
Amazing service! Everyone in the store was super friendly and helpful with every detail about all the process! thank you!
This dealership was so amazing! They went above and beyond and I am so happy with my new car!! Thank you!
Very friendly and professional.
Very good service dept. Good customer service. Answered any questions. Very thorough information. Given to me.
We would like to have a bigger vehicle but I don’t want to lose the outstanding service that I receive from this dealer thanks again for the great service
I know this dealership appraised my vehicle while it was in for service. In my estimation, they recommended repairs that cost more than what I owed on my car, not all of which are necessary. If I didn’t know better I either would have overpaid for my current vehicle to be fixed or I would have been persuaded that my car was no longer great and that I needed to get a new one. Neither of those things needed to happen and the car is fine with the repairs that it actually needed. I don’t know that I ... Read More DealerRater - Jul 23, 2026
They proved the desire to make they're customers happy with the manager's intervention.
Very knowledgeable and attentive to what I was looking for during our visit. I’m a returning customer due to having the best experience working with a car dealership.
Great service dept. People are very knowledgeable and provide great advice prior to beginning service.
Love doing business with guys always a great experience, and Mark is a great cummatator as a service adviser, thanks surprise subaru.
Great service in a reasonable time, love the inspection video, Thanks Like the availability of service time and days to choose from.
Did an inspection with video and serviced my transmission (drain and fill) identified a valve cover oil leak and my key fob needed a battery.
Have had a good experience since my purchase. Scheduling appts has been easy and they are usually able to get me in within a few days.
I had an appointment for an oil change and tire rotation on my 2024 crosstrek. Prior to paying for the service, I decided to buy a new 2026 Crosstrek and trade in my 2024. I asked if manage if they would pay for my oil change and tire rotation considering I just bought a new 2026 vehicle and management stated unable. I paid for the 2024 service (Invoice SUCS102930) ) but Im still frustrated I had to paid for the service. 5 stars to the sales and service folks they were outstanding top notch!!! But not sure how to rate Subaru of Surprise management
Service as always was excellent. Service personnel were friendly and provided explanation of the service being delivered. Wait time was acceptable for the service on the vehicle.
Everything went well and the wait was short The snacks and drinks were a plus.
Ver courteous and helpful!
Great service. Friendly staff
Simple oil change but had to return due to leaking oil from drain plug. I live 20 miles from the dealership.
I recently purchased a new Crosstrek, and overall I'm very happy with my new vehicle. I worked with George, William and Ronnie in sales.
Ronnie was absolutely wonderful throughout the entire process. For over a year, he was patient, listened to exactly what I was looking for, and never pressured me. His outstanding customer service is ultimately why I chose to buy from this dealership. Buying a new car can be stressful, but Ronnie took the time to answer my questions, walk me through everything, and made the experience much easier.
I do wish I could have gotten a ... Read More Google - Jul 17, 2026
George and Todd were very nice and answered all our answers and concerns. David was helpful also! Thank you team Subaru!!
Absolutely amazing service, friendly staff, seamless experience, honest communication, and exceeded every expectation from start to finish! I would recommend Jordan to anyone
